Capacity Planning and Headcount optimization

David Zwerin is currently the Senior Director of Sales Operations at Iterable. He's been in sales operations leadership for over 10 years and he's got a great wealth of knowledge on the topic of Capacity Planning and Headcount Optimization.

In this chat, we discuss:

David’s background in sales operations
How Finance and Sales teams collaborate in headcount planning
The challenges of collaborating with stakeholders in headcount planning
How to calculate ramp time
How to keep headcount planning aligned with growth and fluctuating market conditions
How frequently to adjust headcount numbers
Key metrics to assess your headcount plan
How to communicate the headcount plan with your team