What Is a WhatsApp Chatbot and How Can It Help Your E-commerce Business Grow?

Nowadays, customer satisfaction is the most crucial factor for online shopping to succeed. The WhatsApp chatbot, for instance, enables businesses to offer prompt, individualised service at any time of day or night.

A WhatsApp chatbot converses with customers on WhatsApp, providing them with real-time assistance and improving the entire purchasing process, much like an e-commerce virtual assistant would. These tools are capable of doing everything by themselves, including responding to enquiries, exchanging product details, monitoring orders, and providing purchase updates.
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